Shipping policy

Shipping Policy

Thank you for shopping with us.

Order Processing
Orders are typically processed within 2–5 business days after your order is placed. Processing times may be longer during launches, holidays, or high-volume periods.

Shipping Time
Once shipped, most domestic orders arrive within 3–7 business days, depending on the carrier and destination.

Shipping Confirmation
You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Rates
Shipping rates are calculated at checkout unless otherwise stated on the website.

Incorrect Shipping Information
Please make sure your shipping address is entered correctly at checkout. We are not responsible for delays, lost packages, or delivery issues caused by incorrect or incomplete addresses provided by the customer.

Lost, Stolen, or Delayed Packages
Once an order has been handed off to the shipping carrier, delivery is outside of our control. We are not responsible for carrier delays, lost packages, or stolen packages marked as delivered, but we will do our best to assist you in resolving the issue.

Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery at Merch@riseabovepod.com with your order number and photos of the damage.

Preorders
If any item is listed as a preorder, estimated shipping timelines will be stated on the product page. Preorder shipping dates are estimates and may change.

Returns
For information about returns and exchanges, please review our Return & Refund Policy.